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CS Certification
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CS1 Course
CS2 Course
CS3 Course
Sales Certification
Overview
SC1 Course
SC2 Course
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CS1 Course
CS1 Course
2013/08/19
This course is intended to prepare the CS1 agent for advancing to CS2.
Lessons
Security Best Practices
Call Handling
Account Transfer vs. Update Email Address
Domain Transfers & OpenSRS
Chargebacks
General Troubleshooting Methodology
Unrivaled Chat Support
Using LiveChat
Twitspark
SSL Basics
FTP Connection Process
HTTP Connection Process
Working With DNS
Basic Email Troubleshooting
Email Headers
Basic DV Managed Troubleshooting
Basic DV FTP Troubleshooting
Command Line Crash Course
Properly Using Google
CloudTech Security Presentation
Senior Sales Course
SC2 Course
SC1 Course
CS3 Course
CS2 Course
CS1 Course
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